Terms and conditions
General terms and conditions of sale, delivery and payment
Kapitein Spel, established in Vuren and registered with the Chamber of Commerce under number 91788854.
Version valid from 10 April 2026.
1. Definitions
In these general terms and conditions, the following definitions apply:
Kapitein Spel
The General Partnership (VOF) Kapitein Spel, established in Vuren, registered with the Chamber of Commerce under number 91788854, which sells products through the website kapiteinspel.nl.
Customer
The natural person or legal entity that enters into an Agreement with Kapitein Spel.
Agreement
Any agreement between Kapitein Spel and the Customer for the supply of products.
Product
All goods that are the subject of the Agreement.
Cooling-off Period
The period of 30 days within which the Customer may exercise the right of withdrawal.
Right of Withdrawal
The Customer's option to withdraw from the Agreement within the cooling-off period.
Website
kapiteinspel.nl, including all subdomains.
In Writing
By email, via the contact form on the Website, by chat or by letter.
2. Applicability
2.1 These general terms and conditions apply to every offer made by Kapitein Spel and to every Agreement between Kapitein Spel and the Customer.
2.2 Before the Agreement is concluded, the text of these general terms and conditions will be made available to the Customer via the Website. Upon request, they will be sent by email free of charge.
2.3 The applicability of any terms and conditions of the Customer is expressly rejected.
2.4 Deviations from these general terms and conditions are only valid if agreed in writing and apply exclusively to the relevant Agreement.
2.5 If any provision of these general terms and conditions is null and void or voidable, the remaining provisions shall remain fully in force.
3. The Offer
3.1 Every offer on the Website is non-binding. Kapitein Spel is entitled to amend the offer.
3.2 The offer contains as accurate a description as possible of the products offered. Images provide as faithful a representation of the products as possible. Obvious mistakes or errors in the offer are not binding on Kapitein Spel.
3.3 Kapitein Spel cannot guarantee that the displayed product version (for example, language version or edition) exactly corresponds to the version supplied. Any discrepancies are not binding on Kapitein Spel, provided the difference is not material.
3.4 Every offer contains sufficient information to make it clear to the Customer:
the price including VAT;
any shipping costs;
whether the right of withdrawal applies;
the method of payment, delivery and performance;
the way in which the Customer can check and correct the information provided before concluding the Agreement.
3.5 Every Agreement is entered into subject to the condition that sufficient stock of the relevant product is available.
4. Formation of the Agreement
4.1 The Agreement is concluded at the moment the Customer places an order via the Website and has completed payment, or at the moment Kapitein Spel confirms the order in writing.
4.2 By placing an order, the Customer declares that they have read and agree to these general terms and conditions.
4.3 Amendment or cancellation of the Agreement by the Customer is only possible with the written consent of Kapitein Spel, unless the right of withdrawal applies.
5. Prices and Payment
5.1 All prices on the Website are stated in euros and include VAT, unless otherwise indicated. Shipping costs are stated separately.
5.2 Payment is made when placing the order using one of the payment methods offered on the Website.
5.3 Kapitein Spel is entitled to change prices. Price changes do not affect orders that have already been placed, unless the change results from statutory charges or levies.
5.4 In the event of late payment, the Customer is legally in default. Kapitein Spel is then entitled to charge statutory interest, increased by extrajudicial collection costs in accordance with the Dutch Extrajudicial Collection Costs Act (WIK).
6. Delivery and Shipping
6.1 Kapitein Spel aims to dispatch orders placed and paid for on working days before 22:00 on the same day.
6.2 The stated delivery times are indicative. Exceeding the delivery time does not entitle the Customer to compensation or termination of the Agreement, unless the delay is unreasonably long. In that case, the Customer has the right to terminate the Agreement free of charge.
6.3 The risk of damage to or loss of products passes to the Customer at the moment of delivery.
6.4 Kapitein Spel is entitled to deliver an order in partial shipments. Any additional shipping costs for partial shipments will be borne by Kapitein Spel.
7. Right of Withdrawal
7.1 The Customer may terminate an Agreement for the purchase of a product within 30 days without giving any reason. Kapitein Spel may ask the Customer for the reason, but cannot require the Customer to provide one.
7.2 The cooling-off period begins on the day after the Customer, or a third party designated by the Customer (other than the carrier), receives the product. In the case of multiple products in one order with different delivery dates, the period begins on the day the final product is received.
7.3 The Customer must notify Kapitein Spel of the withdrawal within the cooling-off period, using the model withdrawal form or by another unequivocal statement (for example, by email to [email protected]).
7.4 The Customer must return the product to Kapitein Spel as soon as possible, but no later than 14 days after notifying Kapitein Spel of the withdrawal, preferably in the original packaging and with all accessories.
7.5 The direct costs of returning the product are borne by the Customer, unless Kapitein Spel offers to bear these costs.
7.6 Kapitein Spel will refund all payments received from the Customer, including the original shipping costs, no later than 14 days after receipt of the returned product or after the Customer provides proof that the product has been returned.
8. Obligations During the Cooling-off Period
8.1 During the cooling-off period, the Customer must handle the product and its packaging with care. The Customer may only unpack and inspect the product to the extent that would normally be permitted in a physical store.
8.2 The Customer is liable for any decrease in the value of the product resulting from use beyond what is necessary to establish the nature, characteristics and functioning of the product.
8.3 The Customer is not liable for any decrease in value if Kapitein Spel did not provide all legally required information about the right of withdrawal before the Agreement was concluded.
9. Conformity and Warranty
9.1 Kapitein Spel guarantees that the products comply with the Agreement, the specifications stated in the offer and reasonable requirements of quality and usability.
9.2 Any warranty provided by Kapitein Spel, the manufacturer or the importer does not affect the Customer's statutory rights.
9.3 Defects or incorrectly delivered products must be reported to Kapitein Spel in writing within 7 days of receipt.
9.4 The warranty will lapse if:
the Customer has repaired or modified the product themselves, or has had it repaired or modified by third parties;
the product has been exposed to abnormal conditions or handled carelessly;
the defect is the result of government regulations concerning materials.
10. Complaints
10.1 Complaints regarding products or services must be submitted to Kapitein Spel in writing, preferably by email to [email protected].
10.2 A complaint must be submitted no later than 7 days after discovery of the defect. After this period, the Customer can no longer invoke the defect.
10.3 Kapitein Spel will respond to a complaint as soon as possible, and no later than within 14 days. If a complaint requires a longer processing period, the Customer will receive an acknowledgement of receipt within 14 days, together with an indication of the expected processing time.
10.4 If the complaint is found to be justified, Kapitein Spel will, at its discretion, repair or replace the product or refund the purchase price in whole or in part.
10.5 A complaint does not suspend the Customer's payment obligations.
11. Retention of Title
11.1 All products supplied remain the property of Kapitein Spel until the Customer has fully complied with all payment obligations.
11.2 As long as the retention of title applies, the Customer is not permitted to dispose of, encumber or make the products available to third parties.
11.3 After invoking the retention of title, Kapitein Spel is entitled to repossess the products. The Customer must provide all necessary cooperation.
12. Force Majeure
12.1 Force majeure means circumstances that prevent performance of the Agreement and that cannot be attributed to Kapitein Spel. This includes, among other things: failures of internet, telecommunications or other systems, fire, illness, strikes, import or trade restrictions, and delays or disruptions involving suppliers or carriers.
12.2 In the event of force majeure, Kapitein Spel's obligations are suspended for the duration of the force majeure event.
12.3 If the force majeure continues for more than 3 months, both parties are entitled to terminate the Agreement without any obligation to pay compensation.
13. Liability
13.1 Kapitein Spel's liability is limited to direct damage that is the direct result of an attributable failure to perform the Agreement.
13.2 Kapitein Spel is not liable for indirect damage, including consequential loss, loss of profit or missed savings.
13.3 In all cases, Kapitein Spel's liability is limited to a maximum of the amount paid by the Customer for the relevant product, or the amount paid out under Kapitein Spel's liability insurance.
13.4 The limitations in this article do not apply if the damage is the result of intent or gross negligence on the part of Kapitein Spel.
14. Personal Data
14.1 Kapitein Spel processes personal data in accordance with the General Data Protection Regulation (GDPR). The privacy policy is available on the Website.
15. Intellectual Property
15.1 All intellectual property rights relating to the Website, the logo, product photographs and other content belong to Kapitein Spel or its licensors.
15.2 The Customer is not permitted to reproduce, publish or make content from the Website available to third parties without the written consent of Kapitein Spel.
16. Disputes and Applicable Law
16.1 The Agreement and these general terms and conditions are governed by Dutch law.
16.2 Disputes will preferably be resolved by mutual consultation. If this is unsuccessful, disputes will be submitted to the competent court in the district where Kapitein Spel is established.
16.3 A Customer acting as a consumer always has the option to submit a dispute to the European Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr/.
17. Amendment of the General Terms and Conditions
17.1 Kapitein Spel is entitled to amend these general terms and conditions. Amended terms and conditions will be published on the Website no later than 30 days before they enter into force.
17.2 If an amendment results in a materially different performance for a Customer acting as a consumer, the Customer has the right to terminate the Agreement as of the effective date of the amended terms and conditions.
18. Limitation Period
18.1 Legal claims against Kapitein Spel become time-barred 1 year after the date on which the claim became due and payable.
19. Contact
Kapitein Spel
Mildijk 38
4214 DS Vuren
NetherlandsTelephone: 088 02 33 555
Email: [email protected]
Chamber of Commerce: 91788854